Alwar, January , 2021.
Keeping its commitment to talent and recognising leaders, OYO Hotels & Homes has elevated Ashish Chawla, a young talented professional originally from Alwar to VP and Chief Customer Experience Officer – Franchise, OYO Hotels & Homes. This development is aligned with the company’s commitment to delivering an enhanced customer, partner and employee experience as it emerges as a resurgent brand in 2021.
Ashish started his journey with OYO in 2018 as Hub Head for Gurgaon. During his last role as the Head of Franchise Operations, he has been driving impact on our customer experience and operations for India since September 2019. Under his leadership, the consumer check-in experience has reached all-time best levels. Ashish has also introduced and driven industry-first initiatives for consumer experience like Sanitised Stays, Sanitised Before Your Eyes and Contactless Check-ins. He has been instrumental in the adoption of Yo! Help – 24X7 real-time chat assistance tool where customers can get their queries resolved with the help of the automated bot.
Commenting on this, Rohit Kapoor, Chief Executive Officer, OYO India & South Asia said, “At OYO, we are a meritocracy driven organisation and look forward to seeing the teams thrive under our extremely talented diversified leaders. The role enhancement for Ashish and other leaders is a further step in this direction. We are proud of Ashish’s leadership where he has worked hard along with his team to drive successful adoption of customer-centric initiatives such as ‘Sanitised Stays’, ‘Sanitised Before Your Eyes’ and ‘Contact-less Check-in’ which are key to our safety & hygiene promise to our guests. This is in recognition of the overall impact he has created over the last year. Big congratulations to him.”
Commenting on his elevation, Ashish Chawla said, “I am extremely humbled and excited to take on this new role. Last year has been challenging for companies across the globe and times like these enable us to demonstrate our resilience and sharpen the focus. I look forward to continue working with the incredible and passionate OYO preneurs to ensure that we continue to develop and improve the customer feedback and response mechanisms.