• October 28, 2021

New Delhi, June 10, 2020.

As the capital comes out of months long lockdown, Ambience Mall Vasant Kunj and Gurgaon are gearing up to greet shoppers to the new normal way of shopping. The malls shut down temporarilyin March to combat the COVID-19 pandemic. Throughout the duration of lockdown, only hypermarkets and chemist shops remained operational for essential items. Now as the country moves towards easing the lockdown, Ambience Malls is committed to providing its patrons a safe mall environment that aligns with a high-standard of sanitisation and safety protocols, to protect all who enter the mall from Covid-19.

Ambience Malls has been working rigorously to adhere tohealth and safety practices. As per the government and SCAI guidelines, all shoppers will have to go through thermal scanning at entry points and sanitize their hands. Hand sanitizers have been made available at multiple points in the mall, including entry/exit, concierge desks and inside stores. To ensure a “no-touch” shopping spree, now there will be infra-red screening instead of frisking. Shoppers are urged to wear face mask at all times and use Arogya Setu app.

To maintain a superior standard of public health, the entire mall, especially high contact areas like the washrooms are being fumigated regularly. All door handles, rails, ATM and other touch points, like trolleys and baskets are wiped with an alcohol-based sanitiser. Floor markings have been introduced to facilitate physical distancing. The mall staff has beeneducated in COVID-19 prevention measures and equipped with face masks, gloves and PPE suits, as well as a dedicated team of trained professionals are available at all times for deep cleaning interventions. Lifts will be operated by Liftman, with only four persons allowed at one time. Furthermore, the air conditioning in the malls are being treated by disinfecting the vents and maintainingthe temperature between 24 – 30 degrees, with an emphasis on circulation of fresh air. Storesarefollowing sanitisation and social distancing protocols by controlling shopper density. Also, provision of contactless cash register has been made to promote smart payments

The malls will be restricting parking to maintain car-to-car distance and sanitize every vehicle that enters the property. In-mall digital mall directories are temporarily disabled; as well as wheelchair, pram and valet services are discontinued.Instead, shoppers are advised to use the Ambience Mall App for a seamless and safe shopping experience. New updates on the app will also allow users to book parking slots, access contactless parking, keep track of real-time foot traffic in the mall, order food and receive notifications on health and safety measures taken in the mall; along with other features like access to the mall directory, in-door navigation, Loyalty Program etc.

Speaking on reopening of malls, Mr. Arjun Gehlot, Director, Ambience Malls, said: “As weall adapt to the new normal, Ambience Mallsis ready to open its doors to the shoppers once again. We are going above and beyond to apply expert technology and techniques, and control the situation to the best of our abilities. I urge the shoppers tohelp us in creating a safe and positive shopping experience bycomplyingto the sanitisation and security conventions.”

After a long period of lockdown, as the shoppers look forward to break the monotony of quarantine and indulge in summer shopping, both the malls (Vasant Kunj and Gurgaon) arepreparedto provide an excellent quality of service and create a safe space for million smiles, while adhering tohigh-standards of hygiene and social distancing practices. 

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