New Delhi, March 09, 2021.
To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railway has integrated all railway helplines into single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey. As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.
Various Railway grievances helplines were discontinued last year. Now, Helpline no. 182 would also be discontinued from 1.4.21, and merged into 139.
The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing * (asterisk). There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.