Tata Power- DDL launches ‘SAMVAAD’ Mobile Messenger App to enhance and upgrade digital experience of consumers

New Delhi, October 2020.

Tata Power-DDL, a leading power utility supplying electricity to a populace of 7 million in North Delhi, has launched a new and highly useful mobile  messenger application – SAMVAAD in order to elevate its digital consumer experience. SAMVAAD App is available for Android and iOS users as well as on TATA Power-DDL – CONNECT  App to ensure that the entire user base is covered by the company.

This application version provides better interface and accommodates all the Frequently Asked Questions /Searched Services in a single window. Consumers will no longer have to queue to the Call Centres/ Call Sampark Kendra or log onto the website for services like paying bills, downloading duplicate bills, filing complaints, emailing us etc. This messenger service will also facilitate the two way communication, and consumers will be able to access updates/ broadcasts from the company’s side on real-time basis.

“In the ever evolving digital landscape, we at Tata Power- DDL aim to provide the best of experience and services to our consumers. Our  newly launched two way messenger service/ App  Samvaad  will help our consumers avail the key services just at the touch or a click of a button through their mobile handsets. I urge all our consumers to download the messenger app in large numbers and support us in providing contactless services during these pandemic times.” said Mr. Ganesh Srinivasan, CEO, Tata Power-DDL.

In these pandemic times, Tata Power – DDL is leaving no stone unturned to stay connected with all its consumers through digital media along with practising the norms of social distancing.  A host of services like self-meter reading, missed call /whatsapp for No Current Complaints, bills on whatsapp etc have been started to ensure that consumers stay safe while enjoying non-stop services of the company. It is also urging its tech savvy consumers to avail e-bills on website/mobile app/sms/whatsapp etc and stop paper bills which will further add to their safety and also contribute towards the environment.

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