Bangalore, June 04, 2020.
Manipal Hospitals has been at the forefront of several pioneering medical services and patient safety has always been of utmost priority to the group. Given the unprecedented time, the hospital has opted for progressive steps beyond the prescribed guidelines in curtailing the spread of infection. Stringent regulations, friendly services and a host of advanced measures have been introduced under the “Safety Starts with Me” campaign as Manipal firmly believes that safety and security of its patients can only begin with themselves.
Under this campaign, the hospital authorities have taken all required measures to shield healthcare workers from contamination and hospital acquired infection. The hospital has provided high-quality Personal Protective Equipment (PPE) to all its health workers who come in direct contact with patients and formal safety training has been imparted to radiologists, laboratory technicians, food and beverage vendors, and doctors and para-medical staffs.
The following safety procedures are applied to ensure safety of patients when they reach the hospital:
· Valet parking is available at the hospital and the staff is trained regarding protocols of hand sanitization, sanitizing the steering wheels and door handles before and after the parking.
· Separate entrance and waiting area dedicated for elderly, on a wheelchair, pregnant women and infants or pediatric patients and patients and patients with compromised immunity with priority access.
· Thermal screening before entering into the hospital building and collection of a brief history as per the government advise
· If visitors are reported having fever, symptoms of flu or respiratory illness, cold and cough, they will be guided to the fever clinic for necessary examinations by the doctor as a precautionary measure.
Furthermore, as per the Govt regulations, in case of visiting the hospital, the following precautions should be adhered i.e. Proper use of masks and sanitizers, avoid having children below 10 years and senior citizens of above 60 years. Besides, it is advisable to follow the ‘one patient – one attendant’ rule to avoid the overcrowding the hospital premises. In cases of vulnerable patients like senior citizens, children, expected mothers, Manipal has arranged for teleconsultation and healthcare at-home services. In addition to this, the hospital has initiated a Drive-through Lab testing facility where the testing sample of the patient is taken and the test reports are provided without entering the hospital premises.
Mr. Deepak Venugopalan, Regional COO, Bengaluru & TNN Cluster, MHEPL Hospital said, “Manipal Hospitals Bengaluru is committed to delivering optimal patient care in a completely safe environment at all cost. Patients safety is our utmost priority and we are hopeful that our stringent safety measures will put our patients at ease and help combat the fear of entering the hospital premises. For emergency cases, we have even transformed ourselves and stricter protocols are put in place. It is time we uncover ways to remind ourselves that we are a part of a great community and a greater purpose. We are confident to rise above this crisis and build a better world.”
The hospital has deployed dedicated team of experts who will monitor the infection control measures across the vicinity and in the various departments. The experts will also suggest timely measures required to improve the control as per need of the hour. Some key practices include social distancing, sanitization of public, open access areas and various touch surfaces. Emergency, patient stay ins, restricted and controlled access areas are strictly monitors and sanitized at regular intervals.
For emergency surgical cases, the hospital has laid down stricter rules. Primarily, the surgical procedures will be mapped as ‘high’ and ‘low’ based on patients immunity and symptom scoring and the surgery is then performed in designated OTs or areas in the OTs especially equipped to meet all the safety requirements. A few additional actions that are taken into count are the followings:
- Protection of HCP: All health-care professionals are equipped with appropriate PPEs based on the risk category. Doctors performing high-risk procedures are equipped with a special mask, shoe covers, hazmat suit, double gloves, etc. while those performing low-risk procedures are equipped accordingly.
- Mandatory checks before approaching OT: All patients have to undergo a mandatory standard checklist before entry into the operation theatre. The ‘High’ risk patients are examined and cleared by pulmonologists, infectious disease experts or Internal medicine experts before being taken for procedures.
- Isolation: High-risk cases are kept in isolation ward and procedures are carried out in special operation theatre.
- Inter-district patients: All inter-district inter-state patients travelling for elective surgical procedures are admitted in a separate area inside the hospital.