Samsung India Enhances Customer Service with AI-Powered Remote Diagnostic and Troubleshooting Tool
Gurugram, April 2025.Samsung, India’s largest consumer electronics brand, has launched its Home Appliances Remote Management (HRM) tool, a next-generation remote diagnosis and troubleshooting solution that significantly reduces service wait times and enhances customer experience.By harnessing the power of AI-powered remote diagnostics and troubleshooting, Samsung technicians can now resolve issues faster, reducing the need for cumbersome in-home visits. This innovative technology not only enhances customer experience with rapid resolutions and reduced downtime but also sets a new benchmark for the industry, redefining the future of customer care and reimagining the relationship between consumers and their smart home appliances.“Samsung Service is at the forefront of home appl...